Discovery by Crystal Yan
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Navigating User Research as Designers of Color
How to...thoughtfully craft research practices around race
Crystal Yan
Feb 10
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Leveling Up into Leadership
Why...making design-inspired shifts in products and services, people, process, and policy can accelerate you as a leader
Crystal Yan
Jan 13
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Finding the Truth: Three Lies Your Customers Tell You, Why, and How to Find the Truth
Why...understanding three behavioral science principles is key to doing better research and learning from people
Crystal Yan
Dec 16, 2020
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Designing Cross-Functional Interviews: Are you looking for a "writer" or an "editor"?
How to...design your interview to reflect what the job entails, and your team’s culture.
Crystal Yan
Nov 18, 2020
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Building a Customer-Centric Culture
How to...democratize research effectively to build a more customer-centric culture.
Crystal Yan
Oct 14, 2020
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